Student guide to Service Requests

Service requests allow for changes in your student record. There are two types of service requests: those initiated by you, the student, and those initiated by the graduate administrator for your program. Service requests allow us to collect the relevant paperwork and information and keep it attached to your permanent record at the School of Graduate Studies.

Examples of requests which can be initiated by you.

Legal name change
Citizenship status change request
International fee exemption
Early conferral request

Examples of requests which can be initiated by the graduate administrator of your program

Requesting a program change – where the degree changes within the same department – e.g. Masters to PhD or MA to MSc
Requests for transfer credit
Requests for late/add drop of courses
Requests to audit a graduate course
Requests for leave of absences, including parental leaves
Requests to change from full- to part-time
Requests to change from full- to part-time
Requests to withdraw from the program
Requests to be re-admitted to the program
Requests for full-time off campus
Requests for extensions
Ontario Visiting Graduate Student Applications

Step-by-step guide for Service Requests

Step 1: Student initiates request in the Student Centre.

The service requests are accessed via the first page on the Student Centre under the academics drop down. The student should select service requests.

Step 2: Select “Create New Service Request”

Step 3: In the “Select Category”, choose Graduate Students – Service Requests

Step 4: Under “Select a Service Request Type,” choose the appropriate request. For example, “Legal Name Change.”

Remember to include the date that the change will come into effect – this usually coincides with the start of a term.

Step 5: Enter the Service Request Details and hit submit. The process is now complete.

During the processing, the request will be updated in your Student Centre and any ensuing communications will be posted in the same place.