Latest information and updates about COVID-19 (coronavirus) from McMaster University
Skip to McMaster Navigation Skip to Site Navigation Skip to main content
McMaster Logo McMaster logo

Graduate Studies

Student guide to Service Requests

Service requests allow for changes in your student record. There are two types of service requests: those initiated by you, the student, and those initiated by the graduate administrator for your program. Service requests allow us to collect the relevant paperwork and information and keep it attached to your permanent record at the School of Graduate Studies.

Examples of requests which can be initiated by you.

Examples of requests which can be initiated by the graduate administrator of your program

  • Requesting a program change – where the degree changes within the same department – e.g. Masters to PhD or MA to MSc
  • Requests for transfer credit
  • Requests for late/add drop of courses
  • Requests to audit a graduate course
  • Requests for leave of absences, including parental leaves
  • Requests to change from full- to part-time
  • Requests to change from full- to part-time
  • Requests to withdraw from the program
  • Requests to be re-admitted to the program
  • Requests for full-time off campus
  • Requests for extensions
  • Ontario Visiting Graduate Student Applications

Step-by-step guide for Service Requests

Step 1: Student initiates request in the Student Centre.

The service requests are accessed via the first page on the Student Centre under the academics drop down. The student should select service requests.

Step 2: Select “Create New Service Request”

Step 3: In the “Select Category”, choose Graduate Students – Service Requests

Step 4: Under “Select a Service Request Type,” choose the appropriate request. For example, “Plan Change” if you are changing from course- to thesis-based Masters.

Remember to include the date that the change will come into effect – this usually coincides with the start of a term.

Step 5: Enter the Service Request Details and hit submit. The process is now complete.

During the processing, the request will be updated in your Student Centre and any ensuing communications will be posted in the same place.